Frequently asked questions

Everything you need to know to get started.

Do I need my own domain?

Yes — Xendly Mail hosts email on a domain you own. Add it in the dashboard and publish the DNS records we generate (MX, SPF, DKIM, DMARC). If you don't have one yet, you can register a domain and point it to us.

How do I pay?

With Mobile Money — MTN MoMo or Airtel Money — in RWF. Choose monthly or yearly. You can also buy extra mailboxes and storage as you grow.

What's the difference between the dashboard and webmail?

The dashboard (app.xendly.email) is for the account owner to manage domains, mailboxes and billing. The webmail (mail.xendly.email) is where anyone with a mailbox signs in with their email + password to read and send. A teammate only needs a mailbox — no Xendly account.

Can I use Apple Mail, Outlook or the Gmail app?

Yes. Every mailbox works over standard IMAP and SMTP. Use the built‑in webmail, your favourite desktop client, or add the mailbox as an external account in the Gmail app.

How many mailboxes and aliases do I get?

It depends on your plan — Starter includes 3 mailboxes, Pro includes 10, and each mailbox can have up to 10–15 aliases. You can buy more mailboxes anytime.

Will my mail land in spam?

We configure SPF, DKIM and DMARC for every domain and keep the platform's sending reputation clean, so your mail is trusted. Brand‑new domains can take a day or two to build reputation with some providers.

What happens if I don't pay?

You keep receiving and reading mail, but sending pauses until your plan is active again. Your data isn't deleted.

Can I leave / export my mail?

Always. Connect any IMAP client to download or move your mail. You can delete mailboxes or your whole account whenever you want.

Is my email private?

Yes. We don't read, sell, or use your email for advertising. See the Privacy Policy for details.

Can I self‑host Xendly Mail?

Self‑hosting the full stack on your own servers is on the roadmap for teams that want total data ownership.

Still have a question?

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