Delete your account & data
Xendly Mail — operated by Xendly Corp Ltd
This page explains how to request deletion of your Xendly Mail account and the data associated with it. It applies to the Xendly Mail app (Android and iOS) and the webmail at mail.xendly.email, operated by Xendly Corp Ltd. If you only want to delete some of your data and keep your account, see Delete your data instead.
Delete it yourself, in the app
The fastest way — takes effect immediately and requires no waiting:
- Open the Xendly Mail app (or sign in at mail.xendly.email).
- Go to Settings.
- Tap Delete account and confirm.
Your mailbox and its data are then permanently removed from our active systems. This action cannot be undone. If you have more than one mailbox signed in, only the mailbox you are viewing is deleted.
Or request it by email
If you can't access the app, email support@xendlylabs.com from the address you want deleted, with the subject "Delete my account". We verify ownership of the mailbox and complete the deletion within 30 days (usually much sooner).
What is deleted
- Your mailbox and all email messages, folders and attachments.
- Your contacts and calendar events stored in the mailbox.
- Your aliases, blocked-sender list, app passwords and display name.
- Push-notification registrations for the account.
- Your sign-in credentials for the mailbox.
What may be kept, and for how long
After deletion, data is removed from active systems immediately. A few items may persist briefly for legitimate, limited purposes:
- Encrypted backups: residual copies in routine backups are overwritten on their normal rotation, within 30 days.
- Payment & billing records: if you ever paid for a plan, transaction records (amounts, dates, references — not your Mobile Money PIN) are retained as required by tax and accounting law, typically up to 10 years. These are not linked to your mailbox contents.
- Security & abuse logs: minimal connection metadata is kept for a short period for fraud and abuse prevention, then deleted.
Questions about this process? Contact support@xendlylabs.com.